Susan Panciera Jewelry Studio-Policies
Photos on this website are representative of each design. Because each piece is made by hand, there may be slight variations from the image shown.
All of Susan Panciera designs are created exclusively by Susan Panciera and carry a warranty against breakage or defects, excluding manufactured chains and earring backs. This warranty does not cover stones, loss, theft, or damage due to abuse or mistreatment.
I am happy to make necessary repairs free of charge. Please contact Susan for any questions regarding repairs or alterations.
All returns and exchanges must be made within 30 days of the original ship date. Please contact Susan for authorization and mailing address for return items.
Returned items should be in like-new condition. Refunds will include retail price paid plus applicable sales tax. You are responsible for return shipping costs. If you received the wrong item, or if the item was defective or damaged, we will cover the shipping costs.
We are not responsible for lost return shipments. For your protection, please consider insuring your return package.
Please allow 3-7 business days after receipt of return for refund or exchange to be processed.
Shipping Rates and Schedule
FREE US Priority Mail Shipping for all orders within the US.
For International orders, we will contact you regarding shipping.
Depending on current inventory, orders may be shipped the day they are ordered. If not currently in stock, please allow 2 weeks for delivery. Occasional exceptions may occur, and you will be contacted. Rush orders may be requested and will be accommodated whenever possible.
You will receive a confirmation email once your item has been shipped.
Care and Cleaning
Argentium Sterling Silver is alloyed with germanium, replacing some of the copper alloy in traditional sterling. This creates a silver that is more tarnish-resistant than traditional sterling silver. I find that Argentium resists tarnishing for roughly 3 times longer than traditional sterling.
Wearing your silver jewelry is the best way to deter tarnishing. The oils in your skin slow the process of oxidation. When you arenâ€™t wearing your Susan Panciera Jewelry, store in a zippered bag. When light polishing is necessary, simply rub the jewelry between your fingers to remove tarnish. For heavier cleaning, use any commercial silver polishing product. Use these cleaners sparingly and rinse well.
Professionally cleaning is available for any jewelry purchased from Susan Panciera Jewelry Studio. Contact the studio for instructions to mail/deliver your jewelry to the studio.
Some designs feature clasps or earwires that flex slightly when putting on. Take care not to bend the metal, but utilize the natural spring in the metal to put on and take off. Please use the rubber stoppers provided on earwires to prevent loss, particularly when wearing scarves.
Custom projects are a joy for all involved!
Browse Susan’s previous custom projects for inspiration, and contact me with your design ideas.
Please allow a minimum of 2-4 weeks for email or phone consultation, estimate, and completion of custom work.